At Amor Home Decor, customer satisfaction is our top priority. We strive to ensure that every product reaches you in excellent condition and meets your expectations. If you are not completely satisfied with your purchase, this Refund Policy outlines the conditions and process for returns, replacements, and refunds.
By purchasing from our website, you agree to the terms of this Refund Policy.
1. Return Eligibility
You may be eligible to request a return, replacement, or refund if:
- The product received is damaged during transit.
- The product received is defective or faulty.
- You receive an incorrect item.
- The product significantly differs from the description provided on our website.
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned with original packaging, tags, manuals, and accessories (if applicable).
- Be reported within the specified return request period.
2. Return Request Period
Customers must initiate a return if the product received damage request within 7 days of receiving the order, unless otherwise specified for a particular product category.
Requests submitted after the return period may not be eligible for a refund or replacement.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact our customer support team within 48 hours of delivery.
- Provide:
- Order number
- Product details
- Clear photographs of the product
- Photographs of the packaging (if applicable)
- Our team will review the request and provide further instructions.
Upon verification, we may offer:
- A replacement product
- A store credit
- A full or partial refund, depending on the circumstances
4. Refund Methods
Approved refunds will generally be processed through the original payment method used for the purchase.
Depending on the payment method, refunds may be issued via:
- Credit Card Refund
- Debit Card Refund
- UPI Refund
- Net Banking Refund
- Digital Wallet Refund
- Store Credit (where applicable)
5. Contact Us
For any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Amor Home Decor
Customer Support Email: amorhomedecorgifts@gmail.com
Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM